Laviana Tirtajaya

Client Administrator

At work

Laviana supports our UK and Australian clients with their superannuation and pension transfers, helping ensure the process is clear, well‑organised, and as straightforward as possible.

She works closely with clients, advisers, and service providers to keep communication consistent and to coordinate each step of the transfer smoothly.

Prior to joining bdhSterling, Laviana held roles in operations and client services at Euroz Hartleys Limited for 11 years, supporting a Non-Executive Director and FUM advisers in the management of high-net-worth client portfolios, including investment allocation, administration, and regulatory compliance.

Laviana holds a Bachelor of Science (Biomedical Science and Pharmacology) and a Bachelor of Commerce (Accounting and Finance), has completed the CPA Australia program, and is currently undertaking her Graduate Diploma in Financial Planning.

Originally from Jakarta, Indonesia, Laviana moved to Perth at the age of 15. Outside of work and studies, she enjoys reading a wide range of books and spending time with her family.

Google Reviews
Tim Phillips
Although I have a financial services background, transferring pension assets from the UK to Australia is specialist work, and needs doing 100% right first time.The BDH guys over-delivered with a lot of knowledge, experience and professionalism, which in turn gave me the peace of mind I needed throughout this process.I have absolutely no hesitation in recommending them. BDH exceeded my own high expectations.
Jojo Baxas
They were so responsive and answered all my (sometimes silly) questions. When the pandemic struck and lockdown ensued, they were business as usual and my payment was issued right in the middle of all of that. I have nothing but positives.
Wendy Stone
A service second to none. Friendly, professional and client focused at all times, and more than willing to go the extra mile to ensure customer satisfaction.
Prash Naik
I would highly recommend bdhSterling for high quality and professional advice. They advised me in the UK and Australia and were invaluable.
Shiranth Fernando
For the last three years, I have used bdhSterling to look after my UK pension while waiting to transfer it to Australia. I have found the investment recommendations and advice to be excellent. Communication is effective and financial transactions are undertaken efficiently. Definitely a five-star company.
Bob Crosby
Been with them since 1999 and am yet to find anyone more knowledgeable and helpful. Returns have always been ahead of market averages at a very reasonable price. Fair and open with great staff.

Spotlight questions

What’s your best tip for anyone moving to Australia?

Build your network early by connecting with friends and family who already live in the city you’re moving to. Having a support system in place makes settling in easier, helps you navigate daily life, and opens doors to job opportunities and local communities.

What’s the best thing about living in Australia?

With five cities ranked among the world’s top 20 most liveable, Australia’s quality of life speaks for itself. From clean air and abundant parks to the rare ability to travel from beaches to hills in a short time, everyday living feels balanced and healthy. Add to that, a strong education system and medical service, welcoming communities for raising children (or grandchildren), and Australia truly ticks all the boxes.

What gives you the most satisfaction at work?

Being able to contribute to the efficiency and growth of the business, building strong relationships with clients, and knowing that the work we do genuinely makes a difference in their lives.

bdhSterling
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