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4-6 Church St, Epsom
Melbourne VIC 3000
We are committed to providing quality advice to new and existing clients. In the unlikely event that you’re unhappy with our advice or any aspect of our service to you, please do contact us as soon as possible. Our commitment to you extends to providing accessible complaint resolution mechanisms.
In the first instance, if you have any complaint about the service provided to you please contact your adviser or email us at firstname.lastname@example.org. Your complaint will be reviewed by our relevant Complaints Officer and should we not resolve it satisfactorily, you will be advised on how to escalate your complaint to an independent external body.
In the UK, the Financial Ombudsman Service (FOS) may be able to help and is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service, please visit www.financial-ombudsman.org.uk.
For Australian based services, we are members of the Australian Financial Complaints Authority (AFCA). Should you not be satisfied with our response or our handling of your complaint, you are entitled to access this service – it is a free service to consumers and is an independent body. Please visit www.afca.org.au.